SURESTAFF is immediately hiring an IT/ Help desk for a client in Lincolnshire, IL. The IT/ Help desk manages the safe, efficient, and timely flow and warehousing of goods; actively implements and controls the overall distribution concept and strategy.
SURESTAFF is invested in their team members! All employees are offered competitive compensation of $23/hr. as well as a benefits package including health insurance (medical, dental, and vision).
Available shifts include: 1st shift (4pm-12:30pm)
IT/ Help desk Duties and Responsibilities:

• Respond to user inquiries and provide technical support via phone, email, or chat.
• Troubleshoot and resolve hardware, software, and network issues.
• Assist users in installing and configuring computer systems and applications.
• Analyze and identify the root cause of technical problems.
• Utilize troubleshooting techniques to resolve hardware and software issues promptly. Escalate complex problems to higher-level support teams when necessary.
• Maintain accurate and detailed records of user interactions, technical issues and solutions provided.
• Document common issues and create knowledge base articles base articles for self-help.
• Provide basic training to end-users on software and hardware usage.
• Create user guides and documentation for commonly used applications.
• Collaborate with other IT professionals and teams to resolve complex issues.
• Stay informed about new technologies and updates to provide up-to-date support.
• Deliver excellent customer service by ensuring timely and effective communication.
• Manage and ser expectations with users regarding issue resolution timelines.

IT/ Help desk Skills and Competencies:

• Bachelor’s degree (B.A./B.S.) in related field or equivalent work experience
• Three - Five years related experience, preferably in a manufacturing environment.
• Ability to work independently and as a member of various teams and committees.
• Advanced technical skills.
• Proven ability to handle multiple projects and meet deadlines.
• Possess a strong sense of urgency.

About SURESTAFF:
Founded in 1998, Surestaff operates 39 branch offices and 24 workforce onsite solutions in Illinois, Texas, Wisconsin, Indiana, Tennessee, Mississippi, Michigan, Florida, Ohio, and Georgia; with an estimated 2023 revenue of $295 million, it was recently named one of the largest staffing firms in the U.S. by Staffing Industry Analysts (SIA).
Surestaff specializes in light industrial staffing serving logistics, manufacturing, distribution, and production clients. It offers temp, temp-perm, direct hire, and onsite workforce solutions. The company has been named five times to Crain’s Business as one of the largest and fastest growing privately-held companies in Chicago. Surestaff is a portfolio partner company of Austin, TX-based private-equity group Owner Resource Group (ORG).